FREQUENTLY ASKED QUESTIONS
Need to contact us?
Studio phone: (08) 8305 1323
Office number: (08) 8305 1300
Newsroom: (08) 8300 1001
General Fax: (08) 8300 1040
Information Line: (08) 8305 1396
Address: 201 Tynte Street, North Adelaide SA 5006, Australia
Who's who at Cruise 1323?
General Manager: George Fiacchi
Program Director: Peter Burgham
Promotions Manager:
Sales Manager:
News Director: Emily Hoskins
Who owns Cruise 1323?
We’re owned by The Australian Radio Network, which is 50% owned by APN News and Media, and 50% by Clear Channel International.
How does Cruise 1323 measure its audience?
Official surveys are carried out by Nielson Media Research. NMR conducts surveys for all the capital city radio stations in Australia, the results of which are released eight times a year. Survey results play a significant part in the sales and programming of a radio station. Commercial radio is a business, and therefore growth is based on revenue generated by advertising. If a station is rating well, clients will more likely buy advertising space on that station.
Is it hard to get a job in radio?
Because there are only so many stations in any given market, opportunities are highly sought after. But while you're waiting for that lucky break, there are several ways you can receive training such as through the highly-regarded AFTRS’s courses, or some of the radio courses found in the Yellow Pages
Who decides on what goes to air?
The Program Director is responsible for everything you hear on the air. For instance, the songs we play, the presenters, the sound of the news and what competitions/promotions the station is involved in. (We also work to the ABA’s Codes and Standards to maintain high standards within the communities we serve)
How can I contact one of your on-air personalities?
Because it's not always possible to speak 'off the air' to our Cruise 1323 announcers, we have set up individual email accounts for all of our on air staff. Click here to send your email, and we'll make sure it gets to our announcer.
Is there a cool-off period between winning prizes?
To ensure all of our listeners have an equal chance of winning, we enforce a standard set of terms and conditions.
Does Cruise 1323 offer work experience for students?
Every week we get many requests from students requesting work experience with Cruise 1323. Unfortunately, due to work place laws and insurance implications, we can no longer offer work experience.
What about group/school tours?
Group tours of our studio facilities are popular and in some cases are booked many weeks in advance. For more information and to check availability, please call (08) 8300 1000 during business hours.
Does Cruise 1323 do lost and found pet calls or stolen property reports?
Because we receive hundreds of these calls every week, it is no longer possible to broadcast each one. The Animal Welfare League is one of Cruise 1323's community partners and calls regarding your lost pet can be directed to their Wingfield depot. Similarly, Cruise 1323 advises stolen property be reported to the Police as soon as possible.
Can I listen to Cruise 1323 on my computer?
Cruise 1323 is streaming over the internet. To listen in, click the 'Listen Live' link in the top right-hand corner of our home page.
When I call Cruise, why does the producer tell me not to ask the hosts, "How are you doing?"
In a typical show, lots of people phone in – and many ask this question. Usually, they're just fine. If they aren't, believe us, you'll hear about it without having to ask.
Why can’t I always get through on the competition line?
Sometimes when there is a hot issue being discussed our phone lines become jammed. If you hear an engaged signal when you call we ask that you are patient and try again later.
Why do I have to turn down my radio when I call Cruise 1323?
When you listen to Cruise 1323 on the radio, you are hearing a slightly delayed signal. If a caller is talking on the air and listening to the radio at the same time, not only does it create confusion between what's "live" and what's "delayed," but it also creates feedback.
How can I have a Community Service Announcement aired on Cruise 1323?
All Community Service requests are reviewed on an individual basis. To submit a Community announcement, send the details to:
Cruise 1323
Community Service Announcements
201 Tynte St
North Adelaide SA 5006
or Fax to 8300 1040
Alternatively, you can leave a message with the Information line on 8305 1396.
How do I find out more about advertising on Cruise 1323, and how much does it cost?
Cruise 1323 and Cruise1323.com.au can be an effective tool to obtain your marketing objectives. If you would like to advertise on Cruise 1323 please call us during office hours on (08) 8300 1000.
How do I make a request?
You can phone, fax or email – but please note we get hundreds of requests every day and it’s simply not possible to acknowledge them all.
Why do you seem to play the same songs all the time?
Almost every music-based station in the world has defined a target audience and researched the music that is best-loved by this target market. This defines the initial play list and after that there’s a lot of "variety" content added to keep it fresh. We never get complaints from people saying we play their favourite song too often, but we sometimes do about the ones they don’t like (which might be someone else’s favourite song!). We go to a lot of effort to minimize repetition issues, and welcome feedback on this. To give feedback, call 8305 1396 or send an email here.
If I call the studio, will I be put to air?
Not necessarily, but while we seek permission, all callers to an on-air studio should have an expectation that their comments may be broadcast – either live or delayed
Can I get a tape of something off-air?
We do not provide this service, except under court orders for The Police.
What do I do if I have a complaint?
Please call the station first and the receptionist will direct you to the right person. Complaints need to be made in writing and addressed to the General Manager (or person in charge), but a quick call first will help you gather the right information and check the details of how to proceed.
Is Cruise 1323 part of some kind of industry body?
Yes, we’re part of Commercial Radio Australia – and at their web site you will learn more about the Australian Radio Industry and developments like Digital Radio
How do I win something?
Keep listening!
