Telstra have announced they will thank all firefighters, who are also Telstra customers, battling the bushfires, by paying their phone bills over December and January.
To gain support, firefighting volunteers are being told to call 13 22 03.
The telecommunications company have also said they are working with emergency services to restore all mobile services as quickly as possible in New South Wales and Victoria.
Short term measures implemented by Telstra:
Free use of Telstra public payphones in the affected areas
Free use of Telstra Air payphone hotspots in the affected areas
Free call diversion from an affected fixed home or business phone service to another fixed or mobile service of the customer’s choice, regardless of the carrier
Customers who use the free call diversion to divert their affected fixed home or business phone to their Telstra mobile service can also make local and STD® calls on their mobile at fixed-line rates, in accordance with their selected plan (limited to one designated Telstra mobile per affected household or business.
Affected Telstra mobile customers who do not have a Telstra home phone can receive a one-off credit to the value of $100 inc. GST (limited to one mobile phone per Telstra mobile account).
Long-term measures (for Telstra customers who have suffered severe damage to or loss of their premises):
Free call diversion from the customer’s Telstra fixed phone service to another Australian fixed or mobile service of their choice, regardless of the carrier. This offer is applicable for a maximum period of 6 months from the date of the fire.
In addition, Telstra will apply a one-off credit to the value of $500 inc. GST to the customer’s Telstra fixed phone account to help cover the costs of the following if required: Connection of a Telstra fixed phone service at one temporary residence
Re-connection of a Telstra fixed phone service at the customer’s original permanent premises